Does Your Business Blog Have A Personality?

When considering your blog design, the most important element - and the one too few people consider - is the personality, or the atmosphere of the blog.  This is the key factor that determines the success of your blog; it is the also the first impression your blog will have on your new visitor.

If you’ve ever been on a guided tour, you’ll know that much of your experience, be it good or bad, is based on the guide.  Some guides are boring, others are entertaining; some offer interesting and pertinent details, others offer such exhaustive information that your head starts spinning; others still, bore you to tears.

Much like a tour guide, when it comes to your business blog, you are the one that must set the mood and the character of your blogYou are the tour guide, and if you want to be considered a great guide, you must address the needs of your audience.

Fortunately, successful business blogs all begin with similar foundations:

Successful Business Blogs Meet Audience Expectation

Making your design appeal to your target audience is critical.  Are you writing to a young, hip, techno-nut?  Are you writing to a mom?  Are you writing to a CEO?

While you don’t want your blog to be the same as all the others out there, being too different from your industry (imagine an engineering firm dressing up their blog to look like webkinz), will just confuse your audience.

I wish I could give you a template for every industry of the ‘right’ look, but there really is no such thing. You need to do the research to ensure you meet your audience’s expectations.  Take a look at our recent post about using Alltop to give you design inspiration ideas.

Successful Business Blogs Are Reliable

A business blog, regardless of how aesthetically pleasing, or well coded it is, if it is not seen to be reliable, it will become useless as a tool.

A reliable business blog is one that is written by a reliable source.  As a business owner, you are that reliable source.  You’ve had industry experience, you keep up to date with industry news, and you can offer advice - not only about your product/service, but also industry trends.  The caveat here is you must write in plain English.  Your website can be filled with jargon and industry terminology, but your blog is where you need to use your voice in a way that is understood by everyone.

Another factor that affects reliability is how regularly you post.  If you want your blog to be successful; to be represented in search engine results, and to build a community of visitors, you must have continuously updated and relevant content.

Visiting your blog and updating once a month is not enough, try and post at least twice a week; daily if time allows, especially if you want your blog to be used as a reference.

Successful Business Blogs Represent Your Brand Appropriately

When it comes to business blogs, it is not enough to focus on your name or logo as your brand; here, your entire site is your brand.

Everything you put on your blog, words, titles, images, logos, as well as the structure, arrangement, navigation and presentation, all make up the essence of your blog; they give your blog personality.

And the personality of your blog will tell potential clients and customers a lot about who you are, how you work, how credible you are, and what you are capable of.  In what light do you want your future customers to see you?  Are you a strange, disorganized, angry at the world unprofessional, or, a succinct, reliable, organized, and tuned in expert?

Successful Business Blogs Are Intuitively Usable

Your blog will only be successful if you ensure your target audience can intuitively navigate your site - it must be easy to use.

Visitors, especially first time visitors, don’t want to waste their time trying to work out who you are, what you do, and why you do it.  You are the guide of this tour, and you need to guide well.  Take their hand and gently lead them in the direction you want them to go, or show them the way to get to where they want to go.  The easiest way to accomplish this is to forget using witty or clever words for your pages, categories, and titles; again, plain English is a must.

Successful Business Blogs Don’t Look Spammy

How many times have you visited a blog, only to be met by animated images, smiley faces, pop ups/unders, and loads of advertisements?  What was your first impression?

A business blog will be successful if the elements listed above are only used when they fit in with the mission and the vision of the blog.  In most instances, there is no good reason to use pop-ups, or flashy, animated, smiley things on a business blog.

I visit lots of sites every day, and each time I visit a site that flashes at me, my immediate reaction is “Where am I, and, is this site doing something horrid to my computer?”  I usually leave pretty quickly.  This is not the message you want to send to potential customers.

While there are various reasons businesses set up blogs, the majority don’t do it to make money.  Mostly, it’s about creating a space for like minded folk to visit, or establishing authority in a specific field, or passing along knowledge.  If you are starting a blog for any of these reasons, try to avoid putting advertising on your site.

However, if you do decide to use advertisements, try to keep them discreet and in line with your industry.

These blogs provide good examples of fitting advertising to subject, take a look:

On a final note, your business blog should offer different content from your website.

Leave all the sales talk and product pages on your website.  Link to them of course, but use your blog to let people get to know you - the person - not your product/brand.  Business blogs are all about putting a human face to your company.

If you can think of any fundamentals of great business blogs that I’ve missed here, I’d love to hear about them.  I’d also love to hear your thoughts.  Please consider leaving a comment below.

Next week in the BlogWell Files, we’ll tackle: Designing the perfect business blog and talk about layout, pages, categories and sidebars - the do’s and don’ts.

This is the fifth in a series of posts about how to blog well.

If you’ve missed the first four, you can find them here:

If you like this post, consider subscribing to our feed so you don’t miss out on the rest of the BlogWell series over the next few weeks:

Part 6: Designing the perfect business blog

Part 7: Developing an editorial calendar

Part 8: Creating unique content

Part 9: Optimizing for search engines

Part 10: Submitting your blog to blog directories

Part 11: Participating in social media

Part 12: Codifying your blogging guidelines

Sphere: Related Content

Hacking Tool Useful for Web Developers

Photo Credit: practicalowl

I discovered a cool free tool at the recent RSA conference, called Paros, a man-in-the-middle (MITM) proxy. While my fist impression was that Paros is no more than a hacking tool, upon further investigation I discovered it can be really useful to developers and testers.

If you don’t know what a man in the middle attack is, it is an Internet attack, where the person doing the attacking intercepts, and attempts to read or alter information moving between two computers.

As a dev tool, Paros is useful because:

  • You can easily monitor the traffic between the browser and the site you are developing.
  • You can trap the requests, and if you made an error you can change it, so you can test that whether the remainder of the application works correctly. This saves you having to immediately change the application to correct the erroneous request.
  • It raises the visibility of the information being exchanged. If there is any user related information, other than the initial login information, get rid of it quick, as this will allow hackers to easily request other user’s information.

Fore warned is fore armed.

One thing I don’t like is that when you download Paros, they hide the download link in the top right hand corner of the download page, and present sponsor solicitations, which on a quick glance, you think they are required for downloading. They are not, so skip them.

I have since discovered Fiddler, which I had yet to try. This is a free tool, supposedly from Microsoft, so if you prefer a non-Java based application, as Paros is, give this a try.

Sphere: Related Content

Alltop: Helping You Design A Great Business Blog

Alltop, all the top stories

I was reading Chris Brogan’s post about Alltop the other day, where he points out:

“Alltop isn’t for you or me. It’s for friends and family and coworkers who aren’t yet surfing at the speed of light with Google Reader…”

It got me thinking.

Yes, Alltop does encourage the mainstream [to participate on the Web in different ways] but it can also serve as an extremely useful tool for new business bloggers; especially during that first scary stage - designing the look and feel of your new blog.

Think about it. As soon as a visitor arrives at your blog, before they read the first word, they react to it in some way.

In that instant, your blog needs to be viewed positively, and the only way this can happen is to ensure that it fits in with what your audience expects it should look like. It must appeal to your target demographic. Sure, the Perez Hilton site may look great and appeal to the younger set looking for celeb goss, but his design doesn’t really make sense for a civil engineering blog.

I wish I could say there is a template out there somewhere of what your blog should look like based on your field of interest, but there isn’t.

However, this is where Alltop comes in brilliantly. Because Alltop is an aggregator of top blogs by topic, it can give you a fair indication of what blogs in specific industries look like.

If you want to blog about law, take a look at the Alltop law page

If you want to blog about health, take a look at the Alltop health page

If you want to blog about photography, take a look at the Alltop photography page

You get the idea.

Go take a look at the Alltop main page for a topic similar to your field, and start researching the design of your new blog!

If you have any comments or questions, I’d love to hear them!

And of course, I can’t end this post without saying thanks to Guy for including BlogWell on the Alltop Blogging page - so, thank you Guy!

Sphere: Related Content

.neteffect

Web News and Web Stuff

What is RSS

May 1 was RSS awareness day.  If you don’t know what RSS is, check this video out (3:43 mins)

Alltop – Encouraging the Mainstream

Do you know what Alltop is and who it is for?

No Squint

NoSquint is now available for Firefox 3.0b4; it makes text zoom work the way it’s supposed to

Introduction to Memetics: What is a meme?

Online memes come in many forms, from viral videos to entire content “genres.”  If you don’t know what they are, this is a great article to read.

Video Sitemaps

How to create and submit video sitemap files

Best Practices when moving your site

Planning on moving your site to a new domain? Read this if you want to know how do you do it without hurting your site’s performance in Google search results

Making your footer stay put with CSS

How to dock your footer to the botton of your screen

63 Impressive website background images, trends, resources and tutorials

Including stunning examples and trends, where to find background images, how to control element backgrounds with CSS, and how to create your own.

Analytics

Click Heat

ClickHeat is an open source visual tool for showing “hot” and “cold” zones of a web page. It allows you to see which spots users click on most, and which spots are being ignored.

YSlow

YSlow for Firebug is a free tool for Mozilla Firefox that gives you information about your front-end design to see if it performs well. It gives you a letter grade (A through F) and outlines your web page’s trouble spots.

Social Media

4 Pillars of Social Media Algorithms

Ever wonder why some Digg submissions go hot at 25, while others don’t at 270+?

Twitter Dilemma

To tweet or not to tweet; pros and cons - 50 links and tools

Muhammad Saleem on the importance of community

Social media marketing maven, Muhammad Saleem discusses the concept of community building and the importance of maintaining a strong network.

Rethinking blog comments: Much more than just a quick way to get Web traffic

Commenting can help you get some quick traffic; it may help with search rankings, but did you know it can also help with marketing?

Ultimate Social Media Resource List

Whether your interest is in social media marketing, or general social media participation, this resource list is invaluable in assisting in your journey.

Blogging

How to blog design style guide

Want a better blog design? Concentrate on these nine elements

60 Great RSS Icons for your blog

The first 43 are free, the rest you need to check

10 Ways to improve blog traffic in 30 minutes or less

Creating link clusters, reworking HTML tags, and editing are a few of the tips listed here, why not try them all out?

How to get piles of links, subscribers and comments

Without the ability to gather links, subscribers and comments, your blog can’t grow; read this post to learn more about how to make it happen.

The Writers block guide to producing compelling content

So what happens when you’re due for a blog post but don’t quite have a topic in mind? Here are some ideas that should help when the dreaded blogger’s block hits.

3 Advanced Tips to Optimize your blog feed

Is your feed optimized?  If not, read this.

22 Essential Habits towards blogging success

What marks the difference between a regular blogger and a pro blogger?  Read this to find out.

SEO 2.0

How do images get ranked in Image Search

When you perform a search for images at a search engine, do you ever wonder why some pictures show up before others?  Here’s why.

Measuring SEO success

Some history and how-to behind the personalized search success measurement conundrum, and a blueprint for educating site owners.

Creating a natural link profile for your site

Developing a natural link profile is going to become more and more important this year, especially since Google is taking action against sites it perceives as purchasing links.

How to tell if your domain is banned in a search engine

Do you have a domain that appears to have ranking problems in Google, Yahoo or MSN? If you do, try reading this to find out why.

Related: .neteffect April 20

Sphere: Related Content

9 Free Tools To Monitor Your Online Presence

If you want to know what people are saying about you on the Web, consider using these free online tools.

Blogdigger allows you to search, as well as subscribe to RSS feeds, on specific keywords

Boardtracker will track threads in forums and sends alerts on specific keywords

Google Alerts will send you e-mails on the keywords you select

Ice Rocket helps you find mentions of you on the Web that Google misses

Linqia lets you search thousands of online communities via keyword

Serph shows you what is being said about you across social media sites – in real time

Summize searches Twitter for specific keywords in real time

Technorati lets you search on keywords, or subscribe to specific tags via RSS

Twing lets you search for forums by posts, threads and topics

If I’ve missed any you think are great, please let me know.

Sphere: Related Content

How To Write a Press Release that Gets Read

Make Your Press Release Stand Out

Photo Credit: NickWheelerOz

You’ve worked hard putting together a press release.  Now you need to get it out.  Problem is, you know that the majority of press releases get binned - after all, what’s news to one, may be spam to another.  So what can you do to up your chances of being read?  You need to stand out; you need to entice me.

When you are trying to get the attention of a reporter, there are three major points you need to consider that can help you increase your chances of being talked about:

  • Know the difference between a pitch and a press release - and how to pitch
  • Create relationships with those you wish to pitch - before you pitch them
  • Write useful and remarkable press releases - designed for specific outlets

In this post, I’ll talk about the differences between a pitch and a press release, and what makes a good pitch.  If you’re interested in the other two points, please consider subscribing to my RSS feed; I hope to talk about them over the coming weeks.

Know the difference between a pitch and a press release

Typically, press releases work to a formula; heading, sub heading (if any), place, date, company name, stock exchange reference, news, quote from company, company details.

I’m sure you’ve seen this type of release in the past:

Google and Virgin announce Mars expedition and colony

MOUNTAIN VIEW, Calif. and LONDON, England (April 1st, 2008) - Google (NASDAQ: GOOG) and Virgin Group today announced the launch of Virgle Inc., a jointly owned and operated venture dedicated to the establishment of a human settlement on Mars.

Press releases like this were highly effective years ago, when PR folk needed to get a ton of information out via fax or an e-mail blast, and people didn’t have 24/7 access to information.Today, things are different.  While press releases are still valid for news wires and on corporate sites, they are not what you should be sending to bloggers and journalists, because, thanks to the Web, we can now go to the corporate site or to the wire, and get it ourselves; you need to send us a pitch.

A pitch is the ‘cover letter’ that condenses the information to a couple of succinctly worded paragraphs that talk about, or point to, a press release.

I realize this makes for more work, but as Brian Solis points out: Your alternatives may be running dry.”

So, what makes a good pitch?

No matter how much time, money, and resources you have spent on writing the perfect press release, without a brilliant pitch, it won’t be noticed, and what a shame for everyone involved.  Bloggers and journalists want your news, and you have news to offer; we just need to work out a way to move it around so that it is good for everyone.

There are many conversations going on about how PR folk are getting it so wrong, and rather than add to that, I thought I’d take a look at what makes a good pitch, by publishing three that I received recently, and talking about what made them stand out.

Pitch One - From Maples Communications

Subject Line: Former Chief Security Officer for eBay and Microsoft to Discuss Security Topics at RSA

“Lidija,

Howard Schmidt, former chief security officer for eBay and Microsoft and former White House cyber security advisor, will be available at RSA to discuss a wide variety of security topics. 

Currently Howard is the security strategist for (ISC)2, the largest organization of information security professionals in the world.  Howard can discuss any number of hot-button security issues, such as end-user security awareness, as well as current (ISC)2 global initiatives, such as the Childnet program, which is bringing Internet safety training to children.

If you would like to schedule an appointment with Howard, please contact me at your earliest convenience.

Pitch Two - from Stalwart Communications

Subject Line: RSA Meeting Request - NSS Labs

Hi Lidija,

I’d like to offer you a chance to meet with NSS Labs while at RSA. The independent security testing company recently launched its PCI product certification program.  NSS Labs will also be announcing at the show that its awarded the “NSS Approved” label to a Fortune 20 company’s line of multi-function security solutions after the products underwent its comprehensive testing process.

I can give you time with the company’s principals, partners and customers at their booth.  Thanks for considering.

Pitch Three - from Shift Communications:

Subject Line: Your Schedule During RSA?

Hi Lidija,

I noticed your name on the press list for the upcoming RSA Conference and would love to get Jeremiah Grossman, CTO of WhiteHat Security on your calendar during the show.

In case you are not familiar, WhiteHat is a provider of website security services and has just launched a major partnership with F5 Networks (NASDAQ: FFIV), so the company has some exciting news to update you on.  You may recognize Jeremiah from last year’s RSA Conference, where he was a top-rated speaker, or from his blog.  

At RSA 2008, Jeremiah will be speaking during session HT1-203 as well as at the WASC lunch, both taking place on 4/9. 

Can you let me know when might be good for you to grab a quick coffee or bite to eat with Jeremiah? 

So, what makes these three pitches so special?

All three help make my day easier.  They:

  • Made good use of the subject field
  • Addressed me correctly
  • Filtered the information for me
  • Provided ways for me to access more information
  • Used plain English in their pitch
  • Told me something new
  • Made sure I could read it

Let’s examine each of these, and talk about why they worked over others.

Great Pitches start with understandable Subject Lines

You are in PR, or marketing, or journalism, so you know how to use words well. Think of headlines when writing your subject line, and use it to grab my attention.

If there is space, let me know what I’m about to read as succinctly as you can - try not to be too clever or witty, it doesn’t work in subject lines.  Think: event, news, product, company.

This is an example of one that was easy enough to understand:

“RSA Conference Advisory:  NetMotion Tackles Common Mobile Security Challenges with WorkSafeBC”

By stating the event (RSA), company (NetMotion and WordSafe BC) and product (Mobile Security), I can easily determine what the e-mail is about so it saves me time.

While you may think writing a great subject line is obvious, take a look at a few that left me wondering (names removed):

“Hi Lidija! RSA Conf.: [Product] Get Around… In [Company] and [Company] booths too”

My name doesn’t need to be in the subject line, and I’m not sure what ‘get around’ means in this context.

“[Company] Men in Black are Ready to Protect the Universe and Your Network at RSA”

An attempt to be different backfires because personally I find it lame.  Don’t try to be witty - keep it simple.

Address me correctly

So simple that most people don’t even think about it, and thus the problem begins.

Get my name right - it’s “Lidija” - the three pitches above managed to do it, many others didn’t:

  • Hi Lijida
  • Hi Davis
  • Dear Ladies and Gentlemen
  • Hi (%Name%) [seriously]

Call it vanity, call it what you like, but there it is - it bugs me.

Filter the information for me

When sending me a pitch, consider writing a couple of sentences that introduce me to your product/service/company/brand, so that I can quickly determine whether it suits the audience I am reporting for, and whether I want to find out more.

If you pitch this way, there is a good chance of getting a reply, regardless of whether I end up promoting your product or not - I will remember your name though.

Provide enough information

Paste the press release at the bottom of your pitch, or give me the link to it and any other information that I may need.  If I like what I read in your pitch, I want to be able to access more information quickly - the fewer clicks I need to make, the happier I am.

Use plain English in your pitch

Use plain English and avoid jargon with your pitches - save it for your press release.  If I find it too difficult to follow I won’t get past the second paragraph before I bin it.

Bear in mind: Just because I write about technology doesn’t mean I understand every nuance across the various specific fields.  Sure, it might work if you’re pitching an IT specialist or analyst, but remember, I’m a reporter, you’ll have a better chance of getting my attention if I can understand what you are talking about, and English is my thing.

If your pitch interests me, I will take the time to work out the jargon.  But please, give me a chance to know what you are talking about before you hit me with how you “target high-risk host components using XYZ product.”

Tell me something new

I don’t want the standard, abstract, non-specific information that everyone else is giving me, and I have a pet hate for the usual adjectives too; tell me something new that’s interesting and specific to you.

From another pitch:

“Utilizing advanced auditing techniques to non-intrusively determine if a host is vulnerable to exploits and data loss”

Come on.  Every company involved with information security “utilizes advanced auditing techniques” and wants to “determines if a host is vulnerable to exploits and data loss

Why should I pick your brand to talk about?

Avoid overuse of common adjectives

Be creative - try and avoid words like:

  • an innovator in…
  • offers an advanced approach…
  • provides unprecedented levels of accuracy…
  • assures users unparalleled protection…

Of course I know your product is incredible, amazing, thought inspiring, breakthrough - keep that for your sales pitch.  I just want to know what it does - and quickly.

Let me see what you are sending me

Another simple one, but again, often overlooked.  Try not to include images.  All images are automatically blocked by my (and many others) inboxes.  This means I don’t get to see it, and I’m not going to risk my computer just to see what you want to show me; the potential problems are not worth my effort.

While I’m not so fussed about your company logo not displaying, I don’t like getting entire pitches or press release that are image only - I tend to bin them immediately and this saddens me because you’ve obviously put in a lot of work.  Don’t waste your time.

In this age of easy Web access, if you want me to take a look at an image, why not create a page and send me the link?  I promise I’ll take a look - if you’ve convinced me in your pitch that it is worth considering.

The Web has been the catalyst for change across all industries, and we all need to adapt and work together.  If you’ve had some great experiences with pitches and press releases, consider talking about them in the comments below; learning is good, learning together can be better.  What do you think?

Sphere: Related Content

.neteffect, April 20, 2008

I thought I’d start putting together a list of posts I’ve found interesting over the past week, related to all things Internet.

Let me know how you feel about it in the comments; should I add or delete categories, whether it is useful - all that - and I’ll see whether it’s a good idea to continue creating a .neteffect each week.

Cool News

Encyclopaedia Britannica - now free for bloggers

You can now get access to the online version of EB for free through a new program called Britannica Webshare - provided that you are a “web publisher.”

ISO may change its processes following OOXML debacle

The International Organisation for Standardization (ISO) may change its processes following the controversy around Microsoft’s Office Open XML.

Google starts indexing Whois domain information

Say you wanted to make a query about the Tech Talk Radio domain. Just put this into Google: [whois techtalkradio.com]

The Pirate Bay launches uncensored blogging service

In their ever continuing battle to free the Internet, The Pirate Bay has now launched an uncensored blogging service, called Baywords. The service is intended to be a safe haven for bloggers who want to be able to write whatever they want, without being afraid to get shut down by their blog host.

Jeff Atwood and Joel Spolsky team up to build stackoverflow.com.

The idea is to put together a free programming Q&A site. Register if you want to collect karma.

Web Tools and Tricks

One-line batch script to delete empty directories

Create Web-based audio server in Ubuntu

Replace your out-of-date streaming music server with something a little more recent; includes instructions

ColorToy 2.0

ColorToy 2.0 is a Flash based color scheme generator and picker.

Font Cubes beta

Really cool free fonts for PC and Mac. Register and keep track on your favorite fonts by fontmarking them; you could also use the system to keep track of fonts you have used in your project.

Keyword density cloud

Type in your URL and see the most used words on your site in cloud format

List of social media and social networking sites

Continually updated page of social media and social networking sites at Traffikd

Posts worth pondering

Coding

Should all developers have manycore CPUs?

There are substantial, demonstrable performance improvements to be gained from having a second CPU on standby to fulfill requests that the first CPU is too busy to handle. This applies to Web publishers too.

Blogging

Most bloggers don’t deserve any ad revenue

Why and where do advertisers advertise and where bloggers are going at it wrong.

How to get more visitors for your blog without social media marketing

A short list of actions you can perform to get more visitors without social media marketing

How to attract more productive comments on your blog

If you want to encourage and promote interesting discussions on your blog, take a look at these tips.

Search Engine Optimization

Best Practices when moving your site

If you’re planning on moving your site to a new domain, follow these tips from Google’s Webmaster Central blog to ensure you don’t hurt your site’s performance in search results.

Same site duplicate pages at different URLs

Avoiding the crawling of duplicate pages, why is indexing duplicates a problem, and Yahoo! patent application to handle this problem.

Web Junk

SecurityFocus SQL injection bogus

Matt responds to the so-called WordPress ‘wp-comments-post.php’ multiple SQL injection vulnerabilities.

How to fight splogs

From the how-to Wired wiki

Creepy MySpace interweb stalkers

A bit of code and people can auto subscribe you to their video channel on MySpace. Been around at least six months; still going strong.

Sphere: Related Content

Creating a Blog Strategy

Blog Strategy

Photo Credit Demion

This is the fourth in a series of posts about how to blog well.

If you’ve missed the first three, you can find them here:

While most businesses realize the importance of a blog, too few spend the time putting together a blog strategy before they launch - and this is their biggest mistake.

What results, six months down the track, is a mad scramble with questions like: “Why is no-one visiting?” “Why is no one commenting?” and “Why do we not turn up in Google under our keywords?”

The answer may be as simple as bringing in trainers to educate the bloggers; worst case scenario - a complete overhaul; expensive and time consuming.

Here’s an example. A large corporation (with revenues in the billions last year), recently asked about why their blogs are not turning up in search under specific keywords.

At a glance, there are many reasons:

  • They’re using a content management system that makes trackbacks difficult (links, that is - the all important factor in SEO)
  • Their blogs are written by many people on different platforms with no language consistency, or blogging guidelines
  • Often, blog posts are too short and offer no substantive information
  • The categories, titles, headings, and content don’t include relevant keywords
  • There are too few instances of H2, H3
  • They don’t link to relevant and topic similar sites within their field
  • They don’t include keywords in their title element
  • They don’t make use of meta data (descriptions and keywords)
  • They don’t include tags on their Technorati profile (or on their blogs)
  • Their domain will expire in less than a year (should be renewed for a longer period of time)
  • They don’t make effective use of anchor text

Had this company established a blog strategy up front, they would not be running into problems now. There is no ‘fault’ here, they simply didn’t realize the importance of mapping everything out at the beginning, most people don’t.

The majority of business bloggers fix problems as they encounter them, and this is not the best solution; blogging should be proactive, not reactive.

Creating a blog strategy up front

Your blog strategy needs to address two audiences; visitors and search engines.

You need to consider your visitors, because if you don’t, sure, they may get to your blog, but if it’s not set up in such a way that it is user friendly, they won’t come back.

You also need to consider SEO at this point, because without it, your blog won’t get noticed by search engines, and not turning up in search results equals fewer visitors.

Visitors and search engines must both be able to:

Determine what your site is about - at a glance

Navigate easily throughout your site

Trust that your content will be relevant and useful

Have faith in every link you offer

To cover these four base requirements, you need to examine each of the following elements:

Choose your blogging software/CMS with care

Your choice of content management system or blogging software is important:

If your CMS doesn’t allow for categorization of posts, how can your visitors find topics of interest quickly? How can search engines see your keywords easily as they scan?

If you CMS doesn’t automate trackbacks, does each blogger know how to manually trackback?

If your CMS creates URLs on the fly, is it creating URLs that are good for search engines, that is, keyword rich? Do your bloggers know how to create post slugs so URLs are tidy?

Not only is your choice of CMS important for your visitors and search engines, but it is also relevant to the bloggers who use it daily. If they are having trouble working with it, and don’t know how to manipulate various components, you might consider bringing in a blog consultant to train them, or a blog auditor to evaluate the system.

The best option (if budget allows) is to have a system specifically written/designed for your company. That way, you can build in all the SEO goodies up front.

If your budget doesn’t allow for an individualized CMS, WordPress is your next best choice. The reasons I recommend WordPress are many, but in the main, it comes optimized out of the box, and offers great SEO plugins like the All in one SEO pack.

If you are uncertain of the major differences offered by the various blogging platforms, take a look at part three of our BlogWell series: Choosing a blogging platform.

Host your blog on your own domain

While hosting your blog on a different domain is acceptable for some bloggers, when it comes to business blogging, there is no option. You must put your blog on your primary domain. You’ve spent years building trust and search ranking for your website, why spoil it now by starting anew?

A quick word about domains using WebMama as an example:

This is WebMama’s primary domain: www.webmama.com (the website)

The top-level domain of WebMama is com

The second-level domain is WebMama

The third-level of is www

You have two options when tying in your blog to your primary domain; you can add it as a third-level domain, or to add it as a sub section of your primary domain.

Third level - blog.webmama.com

Sub section - www.webmama.com/blog

Given Barb uses http://blog.webmama.com for her blog and she knows her SEO stuff, I’d say trust in that and use the third level domain for your business blog.

From a visitor point of view, if you’ve built your brand well, the domain you use will help relate your blog to your business. Don’t muddy it up by choosing a different, unique domain that has no relevance to your brand.

Use the same SEO practices for your blog that you use for your website

A lot of companies forget about the title element, meta description and meta keywords when it comes to their blogs. These factors are critical for both search engines, and visitors - in fact with blogs, they may be more important.

By including a decent and unique description for each post, visitors will, when searching for specific keywords, get the description you offer them, not the description that Google determines is right for you.

For instance:

Search on: 100 resources for developers and Google will offer up the following description - a description that I wrote:

“If you’re coding Web stuff, this list gives you the greatest resources out there - saves you from hunting them down yourself. Bookmark it!”

Additionally, it comes up first in Google search (not Google blog search).

Whereas, this post by Brian over at MSDN has no meta description, so Google just pulls out what it thinks is relevant to describe it - from the comments section of all things:

“Mar 31, 2008 … re: Open XML Resources for Developers. @Dave, you want a 100% compliant implementation. As a reference for what you exactly mean with that, …”

I’ve written about title elements and meta descriptions before, but if you want to know more about meta keywords, take a look at Jill Whalen’s post Can Meta tags such as keyword tags bring High Rankings to my site?

When including meta data don’t forget:

  • The title element must be on-topic, short and catchy (for readers), they must also be optimized for search engines
  • The Meta description - same as for websites (160 characters max)
  • Keywords - (10 max) - not too many - looks spammy

Make use of headers (H1, H2, H3) in your post

Each post should be written with thought given to the main heading (H1) or title of the post (not title element - which I’ve mentioned above - and yes, they can be different), as well as subheadings within the post itself.

By breaking up your posts with various subheadings, it makes it easier on the eye for your readers; they can scan and find what they need easily.

Too few bloggers use subheadings when in fact they are amazingly good for SEO. By making headings bold and larger in font, by way of H2, H3 headings that are keyword rich, you are telling the search engines, “Hey, this is important.”

If you have a company with various bloggers, give them a list of predetermined keywords to ensure maximum impact. But teach them to use keywords effectively - too many and suddenly all you have is a spammy looking site that no one wants to visit.

Categories need to be prominent on your blog

Categorizing well on your blog helps your visitors find the topics that interest them quickly. If they need to search your site for that one post about “Green technology” they better find it quick or they’re off to the next blog that is categorized better.

Because of this, categories need prominence in your sidebar. M ake categories understandable - don’t use jargon - to help your visitors, and make them keyword rich and near the top of your site (search engines scan from top to bottom and left to right) for search engine spiders.

‘Keyword rich’ and ‘in plain English’ can coexist - you just need to pull out your trusty thesaurus and expand your vocabulary.

A great example of category placement, with the right mix of plain English and keywords can be found at Dosh Dosh

A final word about categories:

Do not confuse them with Tags (more about tags below), and only submit each post to one category - otherwise you can end up with the dreaded duplicate content that Google hates.

The importance of Tags on business blogs

Tags are a major factor in blog SEO. Most content management systems will let you tag easily, and each post needs to include as many relevant tags as possible. Again, these should come from a predetermined keyword list.

Tags can be made public or private - either way it doesn’t matter - the point is to let Google know that this post is about business blogging, or social media, or SEO2.0, or all three.

Once Google knows about your post, it can send visitors that are interested in what you have to say. There is no limit to the tags you can use, but I’d limit it to 10, much like meta keyword data per post.

Additionally, you should claim your blog at Technorati if you haven’t already, and include keyword rich tags. Some CMS will automate the pinging process (WordPress), with others you may need to do it manually.

Regardless of the CMS, make sure you ping Technorati regularly, and that your bloggers know how to.

Your commenting strategy

Commenting on other blogs, and allowing people to comment on yours, plays a large part in how successful your blog will be.

Regardless of your industry, there is already an active community somewhere online talking about the same subject that you are. If you want to be part of that conversation, you need to contribute to that conversation, by adding useful, related comments.

If you comment well, and adhere to basic comment etiquette, you open up the opportunity for people who haven’t visited your blog to see how you think; if they like what they see in your comment, they’ll follow the link back to your site, and voila, a potential new reader for you.

Commenting Caveats

When you leave a comment on someone else’s blog:

  1. Use your real name, don’t use the name of your brand/product/company.
  2. Leave a URL that points to your blog, not to your landing page or press release.

Take a look at Remarkabloggers Blogging Ethics 101b - Commenting for a more detailed explanation.

Comments on your own blog

Some people advocate not allowing comments until you have a respectable following, and others say don’t allow comments at all, the logic being if people want to comment about something you write, they’ll write a response on their own blog and trackback to your post. My recommendation is to let people comment up front.

Blogging is part of social media, and commenting is all about being social.

And don’t forget the best advice, from Lee Odden’s What Not To Do With Your Business Blog:

“If you are gracious enough to allow readers to make comments,

perhaps responding to a few might be a thought?”

Link Well and Link Often

Linking to others within your niche shows you are willing to share information; this is what good business blogging is about.

While many people avoid linking out (fear of losing visitors to others), it usually has the opposite effect. It shows that you are willing to provide useful information regardless of where it lives, or who wrote it. Your visitors will come back to your site because they know you offer comprehensive information on any given subject.

Of course, you can link out too much, but common sense should prevail. If you make mention of a commonly know site or product, there is usually little reason to link to it. If you are talking about a specific post or person, it may be useful for your readers to know, with one click, what or who that may be.

Another common mistake many bloggers make is that they don’t link back to their own posts, i.e. link internally. While you don’t need to link to every post you have written, if you’ve written about a topic that comes up in a subsequent post, it makes good sense to point to it; both from a visitor point of view (they may not have seen it in the past) and from a search engine point of view - (if you’re pointing it out in a link, much like headings, you’re telling the search engines: “this is important”).

Find your blogging Voice

Unlike a website, a blog allows for natural voice, and natural conversation. You are not trying to win a client - that’s what your website is for - here, you just want to open up any opportunity for a free exchange of ideas.

Finding your blogging voice can be tricky, but as long as you remain true and focus on writing well, both visitors and search engines will love you.

Only one word of warning:

Don’t write when emotive. Whether you’ve just lost your job, broken up with your significant other, or swallowed a pitcher of beer, walk away from your computer before you do yourself harm. Once it’s out there, it’s pretty tricky to take it back.

Understand how archives work

While some people recommend posting the complete article in your archive, I don’t. Not only is it annoying for users that are looking for specific information, it can be a disaster for search engines if you don’t set it up correctly - again, it can be seen as duplicate content.

Archives need to be scannable, much like a site map, and good ones will include a search box. A great way to set up an archive page is to use the ProBlogger Archives page as a guide.

If you’ve created great titles for your posts, that should be enough to help readers find what they are looking for. If you must include your post in the archives, consider using only an excerpt.

Business blogging requires strategy from the start, and I hope this post has given you something to think about. If you’ve already started a corporate blog, reworking it with the above strategies in mind should help you get ahead of your competition. I wish you luck, and if you have any ideas, I’d love to hear them.

If you like this post, consider subscribing to our feed so you don’t miss out on the rest of the BlogWell series over the next few weeks:

Part 5: Blog Layout and presentation: First impressions count!

Part 6: Developing an editorial calendar

Part 7: Creating unique content

Part 8: Submitting your blog to blog directories

Part 9: Participating in social media

Part 10: Codifying your blogging guidelines

Sphere: Related Content

Tech Talk Radio and RSA 2008

I’ve had a busy, but great time this week learning about the latest security threats at RSA 2008 for Tech Talk Radio.

I also had a chance to speak with some of the industry’s brightest stars about information security; what’s happening right now, and what we should be concerned about. These will be broadcast on Tech Talk over the next few weeks.

For those that don’t know, RSA is the largest information security conference worldwide.

The letters RSA stand for the first letter of the surnames of the surnames of Ron Rivest, Adi Shamir, and Leonard Adleman, who, in 1977, first described the RSA algorithm at MIT. In cryptography, RSA is an algorithm for public-key cryptography.

I wanted to say a huge thanks to everyone that gave me some of their time.

If you’re interested in hearing what they have to say, consider subscribing to the Tech Talk Radio newsletter, which will give you a heads up just before the interviews go to air.

Security Smackdown

Ed Adams, President and CEO Security Innovation, talks about the Security Smackdown at RSA; and why it’s tricky for developers to keep up with the ever changing vulnerabilities facing information security.

John Carmichael walks us through DOS/DDOS attacks, SQL injection attacks, and Cross Site Scripting (XSS) attacks. If you don’t know what they are, John explains in English, then tells you how to protect your self.

We also have the full Security Smackdown Grand Finale, with the industry’s top minds pacing off and answering questions on the hottest topics. The Grand Finale panel includes Mary Ann Davidson, CSO, Oracle; Charles Kolodgy, senior security analyst for IDC, and John Stewart, CSO, CISCO.

The bad guys are getting older and more malicious while hackers are starting younger

Patrik Runald, security response manager for F-Secure, talks about the vulnerabilities facing consumers today. He gives us some great examples of what the bad guys have been doing, including explanations of DDOS and zombie networks, malware on Macs, and how QuickTime spreads malware.

We also get to hear about last January’s exploit that freezes up Apple’s iPhone; once installed the app displays the word “shoes” and when removed, it removes all files from the directory. It was created by an 11 year old in Poland.

How to use an iPod to hack into a computer

Larry Detar, vice president of EC Council Global Services, gives us a demonstration on how to hack into a computer using an iPod; simple really it turns out. The EC Council provides training in ethical hacking and so you can defend your own network; the course is for everyone, from the receptionist to the C-Suite.

New Generation Hackers and their social media tactics

Christopher Boyd, Director of Malware Research for FaceTime, talks about how social media is being used by the new generation of malware creators, and gives examples of breaches to MySpace, FaceBook, and Google’s Orkut -worth a listen.

Subscribe to Chris’ blog, Vital Security to stay up to date.

Hardcore data security

BenHur Castro, senior director for Seagate’s Consumer Solutions Division, tells us why the Maxtor BlackArmor is better than the rest. Bottom line: It’s an encrypted portable hard drive that uses government grade AES encryption at the hardware level. If you’ve been worried about losing your data, this is the product you need; $149 for 160GB.

Monitor up to three PCs in your house or small business

Amy Barzdukas, senior director Windows Live OneCare, talks about OneCare, an inexpensive solution ($49) that steps up the security already offered in Microsoft’s operating systems. The product offers more than just security, it allows automatic printer sharing, file backups, virus scanning, and monitoring of activity on all PCs hooked up to the OneCare product (up to three PCs per subscription) - pretty neat if you’ve got little people.

Sphere: Related Content

What is the last thing you want to see at a conference?

Bomb Squad at RSA

Next Page »